Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. Original shipping charges are non-refundable.

Once your return request is approved, we’ll provide a return shipping label along with instructions on how to return your item.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect upon arrival.

 

To start a return, sign in to your Customer Account and submit a request within 30 days of delivery. 

 

If you have any questions regarding a return, please contact us at support@informalsupply.com.

 

 

Damages and issues  

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Final sale and clearance items are not eligible for return. Gifted items may be returned only with proof of purchase.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@informalsupply.com.