FAQs

What size should I choose ?

Each product includes a size chart to help you find the best fit. If you’re between sizes, we recommend reviewing the measurements carefully before ordering.

How do your garments fit ?

Fit may vary by product. Please refer to the product description and size chart for specific fit information.

Where are your products made ?

 

Our garments are made in Portugal, where we work with selected production partners known for quality Cotton and Craftsmanship.

What materials do you use ?

 

Our garments are made from 100% cotton. Material composition and product-specific details are listed on each product page under Description.

 

How long does shipping take ?

 

Orders are typically processed within 1-5 business days. Delivery times vary depending on location and carrier.

Do you accept returns ?

Returns are accepted within 30 days of delivery. Items must be unworn, unwashed, and in original condition. Please refer to our Return Policy for full details.

Can I exchange an item ?

At this time, we do not offer direct exchanges. Please return your item and place a new order.

 

Will my garment shrink ?

 

Our garments are made with 100% cotton fabrics and may experience natural shrinkage when exposed to high heat. To preserve the original fit, wash cold and hang dry. Tumble drying may cause shrinkage.

 

How do I care for my garments ?

 

We recommend cold washing and hang drying to maximize shape retention and garment longevity. Additional care instructions can be found on each product page.

Will sold out products be restocked ?

Select products may be restocked. Follow our email list or social channels for updates.

 

Do you ship internationally ?

 

At this time, we ship within the United States only. International shipping may be available in the future.

How can I contact INFORMAL SUPPLY?

For questions regarding orders or products, please contact us at  support@informalsupply.com